We’ve had quite a few requests for this one!
So, last week, we sat down with the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and drafted a policy template designed to help you meet its requirements.
Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.
We’ve used a plain English, accessible writing style, and included a complaints form, too. We’ve also made both documents available in PDF and Word versions so you can use and adapt for your needs.
By way of thanks, we’ve given a free copy of this policy template to those of you who suggested we write it. If you can’t find a template, policy or resource, please get in touch and we will add it to our to-do list!
We’ve also just launched the policy document that will comply with the requirements of the NDIS (Incident Management and Reportable Incidents) Rules 2018.