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NDIS Providers: New Complaints Management and Resolution System – Policy Template now available!

11 August 2019 By David Kinnane Leave a Comment

We’ve had quite a few requests for this one!

So, last week, we sat down with the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and drafted a policy template designed to help you meet its requirements.

Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.

The template policy is designed to form part of your compliance system to support NDIS participants and other people to make complaints about supports and services.

We’ve used a plain English, accessible writing style, and included a complaints form, too.  We’ve also made both documents available in PDF and Word versions so you can use and adapt for your needs.

Download the NDIS Complaints Policy

By way of thanks, we’ve given a free copy of this policy template to those of you who suggested we write it.  If you can’t find a template, policy or resource, please get in touch and we will add it to our to-do list!

We’ve also just launched the policy document that will comply with the requirements of the NDIS (Incident Management and Reportable Incidents) Rules 2018.

Image: https://tinyurl.com/y2fu576o

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Filed Under: Blog, Business Tips and Resources, NDIS, SLP Compliance System Tagged With: NDIS Certification, NDIS providers, NDIS verification

About David Kinnane

David Kinnane owns and operates Speechies in Business. David is also a Certified Practising Speech Pathologist, lawyer, writer and speaker in private practice in Sydney, Australia.

David also co-owns and co-manages Banter Speech & Language, an independent private speech pathology clinic.

David sits on Speech Pathology Australia’s Ethics Board and Professional Standards Advisory Committee and is an Associate Lecturer at the University of Technology Sydney’s Graduate School of Health.

David also volunteers his time as a Board Member of SPELD NSW, a charity for children and adults with specific learning disorders.

You can read more about David’s professional background, qualifications and experience here.

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