We’ve had quite a few requests for this one!
So, last week, we sat down with the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and drafted a policy template designed to help you meet its requirements.
Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.
The template policy is designed to form part of your compliance system to support NDIS participants and other people to make complaints about supports and services.
We’ve used a plain English, accessible writing style, and included a complaints form, too. We’ve also made both documents available in PDF and Word versions so you can use and adapt for your needs.
By way of thanks, we’ve given a free copy of this policy template to those of you who suggested we write it. If you can’t find a template, policy or resource, please get in touch and we will add it to our to-do list!
We’ve also just launched the policy document that will comply with the requirements of the NDIS (Incident Management and Reportable Incidents) Rules 2018.
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