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Repeated, unexplained or poorly explained failures to attend are unfair to your other clients and undermine your profitability.
This notice (which can be sent by email or letter) is designed to notify clients that they have breached your booking and cancellation policy and that you are therefore discharging them from your service or clinic.
This template pack includes a sequence of letters designed to get you paid without upsetting your clients.
The letters start with an informal “gentle reminder”, gradually progressing to more formal letters that set the scene for debt collection action as a last resort.
***PLEASE NOTE: This policy was written prior to the COVID-19 lockdowns in NSW, Victoria and other places in 2021. We will update the policy once relevant rules/guidelines have been issued. If you would like us to let you know once the updated policy is available, please email us at hello@speechiesinbusiness.com.au. Thank you.***
In many jurisdictions, speech pathologists in private practice must have an infection control policy.
This policy template covers management guidelines and precautions for staff when potentially exposed to infection risks.
Seeking written consent before you start therapy gives you an opportunity to have an open conversation with your client’s parent or guardian about assessment findings, treatment alternatives, expected benefits, risks and factors that may affect outcomes (like attendance and home practice).
This short form consent is designed to help you get consent and to prompt that important discussion with your clients and their families.
This letter template is designed to introduce you to a potential source of referral: local doctors.
It can also be easily adapted for others, e.g. medical specialists and other allied heath professionals. It is available in both Word and PDF formats.
This letter template is designed to introduce you to potential sources of referrals, e.g. school principals, teachers, early childhood educators and childcare centre directors.
It is made available in Word and PDF formats.
This template is designed to thank your clients for putting their trust in you and for spreading the word. It can be used at different points in the care continuum, or sent out as an annual (or more regular) letter or email to clients.
A letter template to a client informing them that you have closed their file, following the completion of speech pathology services.
Includes details about file retention and location of original documents.
This template is designed to help you – politely – turn down a client where you don’t feel competent to deliver first rate care for the client’s specific needs.
This one-page agenda (in both Word and PDF formats) is designed to keep your 1-hour mentor meetings focused and comprehensive. You can also use it during your meetings to generate meeting notes/minutes of meetings. I use it with my own mentors.
Our NDIS and Health Provider Booking and Cancellation Policy explains to clients why it is so important that they attend appointments on time, and why late cancellations are a problem. It also sets out what happens if a client doesn’t show up, cancels at short notice, turns up late, or behaves in an unacceptable or dangerous way.
The Policy also sets out what happens if a client needs to cancel an appointment at short notice (aligned with the NDIA 7-day short notice cancellation principle as set out in the NDIS Pricing Arrangements and Price Limits 2022-23).
This resource includes a:
designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.
We’ve used a plain English, accessible writing style, and included a PDF and a Word version of both documents, so you can use or adapt the documents for your needs.
This is our updated, plain English 28-page NDIS Incident Management and Reportable Incidents System Policy and Procedures Template (PDF and Word formats).
Written for small and medium-sized providers who are determined to improve support quality and safety and who want clear incident management systems to record and manage incidents that happen while providing supports and services to people with disability.
Fully editable, so you can tailor it for your needs, and the needs of NDIS participants, and workers.
Suitable for small and medium NDIS service providers, this 10-page privacy policy template provides a framework you can tailor for the specifics of your business.
The NDIS Provider Privacy Policy and Notice is designed to work as a standalone policy document framework, or as part of a larger NDIS Service Provider Risk Management System.
In late 2021, the NDIS Provider Registration and Practice Standards Rules and NDIS Quality Indicators for Practice Standard Guidelines were amended. One of the key new requirements was a new practice standard for emergency and disaster management. Among other things, this new standard requires NDIS providers to prepare, prevent, manage and respond to emergency and disaster situations** whilst mitigating the risks to and ensuring the continuity of supports that are critical to the health, safety and wellbeing of NDIS participants.
In this 16-page resource, we provide a template framework designed to help small- and medium-sized NDIS providers to demonstrate compliance with the new practice standard.
NDIS registered providers, or organisations working towards becoming registered NDIS providers, are required (among other things) to have an HR System to track compliance with NDIS registration requirements relating to key personnel and other workers who are in risk assessed roles.
In this HR System template, we list key personnel and other workers in risk assessed roles, and set out registers of important compliance measures the NDIS provider needs to undertake to keep people with disability safe.
This is a 20-page NDIS Risk Management System resource made in response to the National Disability Insurance Scheme (Quality Indicators) Guidelines 2018 and the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.
Having such a system is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.
We’ve used a plain English, accessible writing style and made the document available in both a PDF and Word version.
This NDIS Service Agreement 2025-26 template is for allied health providers of NDIS supports and other small NDIS providers (registered and unregistered).
How are wrote it:
If you are an NDIS Provider, the National Disability Insurance Scheme Practice Standards and Quality Indicators require you to have waste management policies and procedures to protect participants, workers and others who work with you from harm, including from harms caused by exposure to waste, or from infectious or hazardous substances generated during the delivery of your supports and services.
The 8-page policy template covers general, clinical, clinical sharps, and pharmaceutical waste. For many NDIS Providers, the focus will be on managing general waste. However, some NDIS Providers provide health or clinical services to participants, and may also also need to address the management of clinical, clinical sharps, and, potentially, pharmaceutical waste flows, too.
To protect participants, the NDIS (Practice Standards – Worker Screening) Rules 2018, as amended (the Rules) require NDIS providers to have a policy and processes in place to screen workers and other personnel.
This 12-page policy is drafted to help small providers to address the requirements of the Rules, including by establishing records to prove compliance with the Rules. It is drafted conservatively, with a “no clearance-no work” approach to protect small NDIS providers and participants.
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