We’ve had quite a few requests for this one! So, last week, we sat down with the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and drafted a policy template designed to help you meet its requirements. Having such a policy is a condition of registration – and something NDIS providers can expect to be…
As healthcare workers, we share the responsibility to ensure we are delivering health services in a professional, safe, and ethical manner. This week, we attended a very practical workshop hosted by Tony Kofkin and his colleagues from the Health Care Complaints Commission NSW (the ‘Commission’) to better understand the role of the Commission and its…
As a profession, speech pathologists are generous to a fault. I’ve discovered that most speech pathologists (including very senior academics and over-worked clinicians) are delighted to share their knowledge with those of us in private practice. The key challenge is connecting the dots: carving out the time to find and filter the research, and to…
By nature and necessity, speech pathologists in private practice are life-long learners. Not only do we have to stay on top of research to keep our clinical skills up to date, we have to learn finance, marketing, technology, compliance, and other business skills, too. Learning is essential to providing quality care to clients and for…
The world is complex. Speech pathologists are busy. Many of us are inundated with information. Most of us are juggling work and family commitments. Quite the recipe for procrastination, getting overwhelmed, and indecision! Productivity tools and systems help but you need mental models Trying to remember and prioritise lists of random things – from upcoming sessions,…
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