In one capacity or another, I’ve been a professional advisor for almost 20 years. Although advice-giving is a core part of what speech pathologists do, few of us are trained formally in how to do it well. Bad professional advice can lead clients to make flawed decisions. It can also strain relationships and tarnish your…
If you work with kids and provide quality, client-centred care, you really work with families. Sometimes, you’re working with Mum and Dad and the kids together. Other times, you might be working with a single parent, alternating parents, a relative (e.g. a grandparent), a guardian or another carer. One question that crops up a lot in…
Online review sites are fairly new in speech pathology and healthcare generally. Australian examples include Whitecoat and the NDIS-inspired Care Navigator. Negative reviews hurt Negative reviews on sites like these – or on social media platforms like Twitter and Facebook – hurt. They may make us angry, anxious, embarrassed, sleepless – even sick. They can decimate…
Word of mouth can build your practice. Or destroy it. Are you always meeting or exceeding your clients’ expectations of your service? If not, are you doing enough to manage them? Over the years, I’ve reviewed thousands of consulting and other service contracts. I’ve also been embroiled in several disputes (for clients!) that boiled down…
Lawyers get paid to win arguments. To win arguments, they need to convince judges and juries. A key way they do this is by writing compelling legal briefs. Bryan A. Garner is an expert in legal-writing. As the author of several books on legal writing, he knows a lot about winning arguments through clear, persuasive writing….
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