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$65.00 including GST
This resource includes a:
- NDIS Complaints Management and Resolution System Policy Document (8 pages); and
- NDIS Complaint and Feedback Form (3 pages),
designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.
We’ve used a plain English, accessible writing style, and included a PDF and a Word version of both documents, so you can use or adapt the documents for your needs.
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$75.00 including GST
This is our updated, plain English 28-page NDIS Incident Management and Reportable Incidents System Policy and Procedures Template (PDF and Word formats).
Written for small and medium-sized providers who are determined to improve support quality and safety and who want clear incident management systems to record and manage incidents that happen while providing supports and services to people with disability.
Fully editable, so you can tailor it for your needs, and the needs of NDIS participants, and workers.
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$65.00 including GST
Suitable for small and medium NDIS service providers, this 10-page privacy policy template provides a framework you can tailor for the specifics of your business.
The NDIS Provider Privacy Policy and Notice is designed to work as a standalone policy document framework, or as part of a larger NDIS Service Provider Risk Management System.
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$65.00 including GST
NDIS registered providers, or organisations working towards becoming registered NDIS providers, are required (among other things) to have an HR System to track compliance with NDIS registration requirements relating to key personnel and other workers who are in risk assessed roles.
In this HR System template, we list key personnel and other workers in risk assessed roles, and set out registers of important compliance measures the NDIS provider needs to undertake to keep people with disability safe.
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$65.00 including GST
If you are an NDIS Provider, the National Disability Insurance Scheme Practice Standards and Quality Indicators require you to have waste management policies and procedures to protect participants, workers and others who work with you from harm, including from harms caused by exposure to waste, or from infectious or hazardous substances generated during the delivery of your supports and services.
The 8-page policy template covers general, clinical, clinical sharps, and pharmaceutical waste. For many NDIS Providers, the focus will be on managing general waste. However, some NDIS Providers provide health or clinical services to participants, and may also also need to address the management of clinical, clinical sharps, and, potentially, pharmaceutical waste flows, too.
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$65.00 including GST
To protect participants, the NDIS (Practice Standards – Worker Screening) Rules 2018, as amended (the Rules) require NDIS providers to have a policy and processes in place to screen workers and other personnel.
This 12-page policy is drafted to help small providers to address the requirements of the Rules, including by establishing records to prove compliance with the Rules. It is drafted conservatively, with a “no clearance-no work” approach to protect small NDIS providers and participants.
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