Complaint Receipt Acknowledgment and Promise to Investigate Letter

Description

When more serious complaints are made about your service or staff, care must be taken to manage them.  You may need time to establish the facts.  You may also need to seek legal advice before responding.

This template is designed for a Speech Pathology Practice with a Complaints Management Policy.  It acknowledges receipt of the complaint and promises it will be investigated by the Complaints Officer (often a member of senior management).

Related Product: Complaint acknowledgment and apology letters.